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ICICI Lombard has launched a video calling facility for all its clients buying medical insurance. This initiative permits a buyer to make an on the spot video name or schedule one by way of the official web site on their smartphone or laptop computer in simply three easy steps. ICICI Lombard is India’s first insurance coverage firm to supply such an answer and goals to offer a seamless buyer expertise whereas following social distancing norms.
talking of the initiative, Vivek Narayanan, Chief Enterprise Officer – Digital, ICICI Lombard, mentioned, “The pandemic gave rise to numerous consciousness round medical insurance and anxiousness over choosing the proper protection. We experimented with video calling since this allowed our advisors to attach extra intimately and successfully with our clients and their household. The outcomes have been unbelievable, and we’ve got continued to fine-tune our providing. Clients are loving this expertise. We imagine that this marks a transition in the way in which clients will buy medical insurance going ahead.”
The insurer has already engaged with 1000’s of consumers throughout India by video calls.
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The initiative is reinforcing a brand new tradition of “Do it your self” in insurance coverage buying. Clients can use the service by visiting the corporate’s web site and filling out the knowledge for the chosen plan. Following that, one can entry a video name for a extra detailed dialogue by clicking both ‘Join Now’ or ‘Ebook your Slot’ beneath the video name banner.
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