The well being alternate that facilitates the acquisition of Obamacare plans for Connecticut residents ought to do extra to safeguard its shoppers’ private knowledge, a current state audit discovered, and in addition didn’t report dozens of safety lapses to state authorities.

Private data was misplaced in 44 breaches at Entry Well being CT between July 2017 and March 2021, together with a phishing rip-off that affected 1,100 folks, in keeping with the early March report from the Auditors of Public Accounts. However these lapses weren’t reported to the auditor or the state Comptroller’s Workplace, which is required by legislation, in keeping with the audit.

State Auditor John Geragosian stated his workplace reviewed Entry Well being CT’s data safety insurance policies and located a necessity for enchancment.

“Inner controls weren’t enough to forestall the breaches of consumer knowledge,” he stated in a press release.

The workplace really useful Entry Well being CT beef up its safety practices, and famous within the audit report “the alternate didn’t take adequate actions to make sure the confidentiality, integrity, and safety of consumer knowledge.”

In the meantime, the alternate has reported experiencing probably the most breaches of any group, personal or public, in Connecticut over current years, in keeping with a evaluate of information from the state Legal professional Basic’s Workplace shared with Hearst Connecticut Media.

Of 44 knowledge breaches auditors discovered — which have been reported to the Legal professional Basic as required however to not different state authorities — Entry Well being CT’s name middle vendor, Faneuil Inc., was accountable in 34 instances. The group, additionally known as the Connecticut Well being Insurance coverage Change, is a personal enterprise however is regulated by a state-appointed board; it doesn’t obtain any direct state funding.

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Faneuil continues to function Entry Well being CT’s name middle. And three extra breaches involving the decision middle vendor have been reported to date this 12 months.

Faneuil declined to touch upon the breaches and the audit findings, directing all inquiries to Entry Well being CT.

In a press release, Kathleen Tallarita, spokeswoman for the company, defined many of the breaches in query are small, affecting one client at a time.

Entry Well being CT additionally employed an outdoor cybersecurity agency, Stamford-based JANUS Associates, to assist put in place a stronger data safety framework, Tallarita stated. She added that any vendor liable for a breach is required to pay for the affected consumer’s safety monitoring, together with Faneuil.

“The alternate screens vendor compliance with safety necessities and has carried out further protocols to enhance safety practices at Faneuil and to watch their compliance,” she stated.

In complete, Entry Well being CT reported about 110 breaches between 2013 and 2020, greater than every other group inside or outdoors Connecticut, Legal professional Basic workplace knowledge reveals. It’s not clear from the info whether or not an Entry Well being CT worker or certainly one of its distributors was concerned in every of the lapses.

The decision middle at Entry Well being CT had repeated points with by chance linking the improper private data to different folks’s on-line accounts, in keeping with the Entry Well being CT reviews filed with regulators disclosing the lack of consumer data.

The reviews, which didn’t level out any malicious intent within the losses of personal knowledge, element how name middle representatives have mistakenly given entry of non-public data to completely different shoppers by including folks to the improper accounts.

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In a current breach reported on Jan. 28, for instance, the error was found when a consumer known as the middle to allow them to know she may view another person’s personal knowledge.

Faneuil secured its contract to handle Entry Well being CT’s buyer assist in 2016. The contract was renewed in 2019 and once more in August, in keeping with the group’s monetary statements.

Although Entry Well being CT has stated many of the breaches it reviews contain only one individual, the medical insurance alternate has additionally not been proof against outdoors assaults that expose the data of extra folks. Geragosian stated a phishing rip-off involving an Entry Well being CT worker in October 2019 additionally went unreported to the auditor and Comptroller’s workplaces. Faneuil additionally skilled a ransomware assault in Aug. 2021, in keeping with paperwork shared by the auditor’s workplace.

Entry Well being CT dealt with about 573,000 inquiries from state residents throughout 2021, together with by means of its name middle, in keeping with the group’s newest annual report.

The pandemic’s results — together with will increase within the ranks of the unemployed and new monetary aid from assist packages — pushed extra folks to hunt out Reasonably priced Care Act plans and use Entry Well being CT’s companies. By the tip of 2021, enrollments have been up by 7%.


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